FAQ
General
We’re a family of five continuing a healing tradition started by Simcha’s great-great-grandfather, who sold handmade soaps by donkey from Jerusalem to Jericho.
Today, we craft artisanal skincare in our 
Jerusalem studio—hand-pouring herbal
 salves into custom tins, jars, and bottles. 
Unlike conventional brands, our products are oil-based, beeswax-enriched, and infused with organic herbs, biblical oils, and ancestral wisdom.
Every salve embodies deep nourishment, not just surface hydration—bringing together Torah, tradition, and natural science for truly sacred skincare.
Yes—every batch is 100% natural, organic, and cruelty-free. We use locally grown herbs, cold-pressed Israeli olive oil, golden beeswax from Neshika, and medicinal-grade essential oils from Avaroma. Our ceramic jars are handmade by at-risk youth at Susan’s House. We never test on animals or use parabens, synthetics, or preservatives. Our skincare is designed to nourish your body the way nature intended—pure, potent, and rooted in the healing spirit of the Holy Land.
Lotions are water-based and require chemical preservatives. Our salves are oil-based and water-free, stabilized naturally with beeswax and Vitamin E. This allows for longer shelf life and deeper skin penetration. Salves are more concentrated and therapeutic—ideal for eczema, scars, rashes, dryness, and inflammation. We don’t make creams or fillers. We make real healing balms that align with your skin’s natural oils and deliver herbal medicine where it’s needed most.
Our herbal salves are slow-crafted in Jerusalem using centuries-old techniques. We infuse organic herbs like calendula, chamomile, and helichrysum into black Suri olive oil for weeks. We then blend in beeswax, butters, and biblical essential oils like frankincense and myrrh. Every tin, bottle, and jar is hand-poured with prayer and music in our home-based herbal studio. It’s natural skincare made the old way—with soul, intention, and good vibes.
Absolutely. Our Organic Baby Butter is really gentle with only 3 organic essential oils: lavendar, frankincense, and tea tree and the Happy Hand Balm is essential-oil-free and crafted for ultra-sensitive, eczema-prone, or infant skin. We only use hypoallergenic herbs and base oils your body recognizes—no harsh chemicals, synthetic fragrances, or petroleum byproducts. Whether for newborns, pregnant women, or those with reactive skin, our products are gentle, calming, and deeply restorative.
Never. All scents come from pure, medicinal-grade essential oils—like frankincense, myrrh, eucalyptus, and rose—not artificial chemicals. We don’t use water, so our salves don’t require synthetic preservatives. Beeswax and Vitamin E naturally preserve and stabilize each formula. Our products are pure, potent, and shelf-stable for up to two years without anything your skin can’t pronounce.
We source ingredients from trusted Israeli partners: herbs from Al Alim, beeswax from Neshika, and essential oils from Avaroma. Many of our ingredients are wild-harvested in the Jerusalem hills—lavender, sage, rosemary, and chamomile. Our ceramic jars are handcrafted by Dganit and Susan’s House. Each ingredient is chosen for purity, frequency, and integrity—so you feel a tangible connection to the Land of Israel in every jar and tin.
Our products are vegetarian but not vegan—we use ethically harvested beeswax for its healing and protective qualities. Beeswax adds hydration, structure, and a breathable barrier that locks in moisture. It also carries bee medicines like propolis and royal jelly. While plant waxes exist, beeswax is unmatched in quality, tradition, and resonance—especially in Torah-based natural medicine.
Our salves last 1–2 years or more. Since they’re oil-based and contain no water, they don’t spoil like conventional lotions. Keep them in a cool, dry place and they’ll stay fresh, aromatic, and effective. Many customers report using their jars for well over a year with no change in texture, scent, or potency.
Our best-selling product is the Herbal Family Salve—a versatile blend infused with 9 essential oils, including frankincense, myrrh, lavender, and geranium. It’s used for scars, stretch marks, burns, rashes, wrinkles, and general skin repair. Known as “the Miracle Cream,” this floral and robust salve, smells like a spa, and has become a household staple for moms, athletes, and natural healers worldwide.
Yes. Our Magic Muscle Balm is a game-changer for sore muscles, joint pain, and tension. It combines arnica, peppermint, camphor, and wintergreen for fast-acting relief. It’s favored by runners, hikers, and active parents who want an herbal, chemical-free solution to soothe inflammation and support recovery.
Yes. Organic Deep Breathe Balm is our all-natural alternative to vapor rubs—safe for both kids and adults. With eucalyptus, peppermint, cardamom, and ravintsara, it opens airways, supports lung health, and eases congestion. Just rub it on the chest, back, or feet before bed for herbal respiratory support.
Yes. Products like Organic Baby Butter, Happy Hand Balm, and Herbal Family Salve are completely safe and beloved by expecting moms and midwives. They’re essential-oil-free or use gentle herbs and are perfect for growing bellies, cracked skin, and postpartum care. Always consult your practitioner if you have specific concerns, but our products are family-friendly by design.
We use slow-infusion—herbs steeped for weeks in cold-pressed olive oil. This method extracts fat-soluble compounds like flavonoids, antioxidants, and anti-inflammatory agents without alcohol or heat. The result is a potent base rich in herbal medicine. Unlike quick commercial extracts, our infusions carry the full essence of the plant—creating deeper, more effective skincare.
Because we believe in undiluted plant medicine. Water-based products require preservatives and emulsifiers that can irritate the skin. Our oil-based salves are longer-lasting, more nourishing, and shelf-stable—perfect for healing, not just moisturizing. With beeswax and herbal infusions, our formulas honor tradition while delivering real results.
Beeswax creates a breathable seal over the skin that locks in moisture and blocks environmental toxins. It’s rich in vitamin A and antimicrobial agents, and carries bee-based healing elements like propolis and royal jelly. We use local golden beeswax from ethical beekeepers in Israel—making our products nourishing on both a physical and energetic level.
Never. Our products are 100% cruelty-free and tested only on willing humans—our family, friends, and loyal customers. Compassion is part of our process—from sourcing to formulating to packaging. We believe that healing shouldn’t harm, and that skincare should align with values, integrity, and kindness.
All of our salves, balms, serums, and bath boosters are handcrafted in our Jerusalem home herbalism studio. Every product is blended, poured, and packaged by our family into artisan tins, jars, or bottles. This is not white-label or mass-produced skincare—it’s handmade, heart-centered, and infused with the holiness of the Land of Israel. Occasionally for larger orders (like when Lev HaOlam orders several thousand of our products annually) we have them made in our partner's organic factory right outside the hills of Chevron.
Yes! We ship internationally from Jerusalem and offer tracked delivery to most countries. Our US-based distributor ships regularly to North America for us, which nicely cuts down the time. Often, U.S. and Israel orders arrive within 7–14 business days. You can also find us at farmers markets, wellness festivals, and “Shuk to the Core” events. Visit salvesofjerusalem.com to browse, shop, or contact us directly.
We’re a family of 5 living in Jerusalem, carrying on the healing legacy of Simcha’s great-great-grandfather who sold handmade soaps across Israel. Inspired by Torah, herbalism, and ancient traditions, we create natural skincare products that work. From our hands to yours, every salve is crafted with love, prayer, and the power of plants. It’s not just skincare—it’s soul care from the Holy Land.
Payments & Safety
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
Shipping & Delivery
Domestic shipping can take up to 5 business days.
Foreign shipping could take up to 14 business days.
Due to global supply chain challenges, shipping times could be longer than usual.
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy.
Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..
Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
A full list of all of our shipping areas can be found here.
If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.
Warranty & Repair
All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
An extended warranty can be added to your products for an additional cost.
Please get in touch for more information about extended warranties.
The extended warranty could come at a different cost depending on the type of product and extended period.
Please get in touch for more information.
Returns & Refunds
Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy.
A refund request can be submitted within a month after the purchase is made.
In the case when the product and packaging are unopened and undamaged, you are eligiblefor a full refund.
In the case when the packaging has been opened and the product has been used, you are eligiblefor a partial refund.
In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligiblefor a refund.
Please check our Terms of Service to see if you're eligible for a refund.
When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.
